The Price Cut Promise Marketplace : Season 36 Episode 12

Thinking of renovating your home? As resale prices and new home construction drops due to the recession, more and more people are staying in the homes they have and trying to improve upon them. If this sounds like you, you've likely already heard of a company called DirectBuy. In their ads and infomercials, DirectBuy promises "manufacturer-direct wholesale prices on practically everything you need for your home," and includes glowing testimonials from people who say they've saved thousands of dollars by becoming a member. And while some people are happy with DirectBuy, a lot of complaints have flowed into Marketplace about the company. The most common complaints are about their high-pressure membership sales techniques and the high extra costs when buying products from their catalogue. So how much is too much to pay for everything from curtains to the kitchen sink? Erica Johnson investigates.